Service Commitments Beyond Products
In B2B business, service often determines the longevity of cooperation more than the product itself. INYAN knows this well, so we have established a customer-centric service system.
Customer-Centric Philosophy
INYAN’s core corporate philosophy is “customer-centric.” We know well that for B-side partners, stable supply and timely after-sales service are the guarantees for business operations. Therefore, we have established a comprehensive distributor support system.
Worry-Free After-Sales Guarantee
When facing after-sales issues, evasion is the worst choice. We choose to face the problem directly and solve it quickly.
48-Hour Rapid Response
What to do when encountering customer complaints? We promise to respond within 48 hours. Depending on the defect rate, we provide reasonable solutions such as replenishment or discounts, and never shirk responsibility.
Flexible Inspection and Sample Policies
Trust is built on transparency. We support customer factory inspections, factory checks, and third-party inspections (such as SGS, BV, etc.), and can provide inspection reports before shipment. For new customers, we provide sample testing services, and when the first order reaches a certain amount ($50,000), the sample fee can be refunded to express our sincerity for cooperation.
